#### Troubleshooting custom reports If a Graphics page contains a chart, data table, or color map that is retrieving information from a very large report, the graphic may be slow to load or refresh. You can do the following to improve this condition: Verify that your system follows the recommendations in WebCTRL® v7.0 client, server, operating system, and database requirements. Reduce the size of the report by redefining the primary column criteria on the Report Editor's Type tab. Filter the report to show only a portion of the information. You can filter the report on the Report Editor's Options tab. Increase the refresh time (default is 30 seconds). If the chart, data table, or color map is based on information that changes infrequently, increase the refresh rate or set it to 0 to turn off refreshing. You can adjust the refresh rate on the Report Editor's Options tab. Reduce the number of controls on the graphic that are pulling data from different reports. If an Invalid Report Definitions section appears at the bottom of the Report Manager page, one of the following has occurred: The report's file or file name has been manually manipulated, invalidating the report's digital signature. Contact Technical Support to resolve this problem. The report is set up to have an add-on supply content for the report, but the add-on has not been installed in the WebCTRL® interface. Install the add-on to resolve this problem.